1: Fields of application
These general conditions of sale apply to all orders placed on the website www.milk-store.com. Milk reserves the right to modify these conditions at any time. The conditions in force at the time of the order will be the only ones applicable.
Any order validated by the customer constitutes final and unreserved acceptance of the general conditions of sale.The validity of the order is understood as soon as Milk confirms its acceptance to the e-mail address communicated by the customer and subject to available stocks. . Milk can not be held responsible for any error occurring during the entry of the order by the customer.
The prices of the products on the item sheets are in euros and are subject to change at any time.The prices indicated on the item sheets are exclusive of transport costs which will be applied in addition and indicated during the order validation and of its confirmation. Milk retains ownership of the products until full payment is made.
4: Payment and security
Payments are made as follows:
- By Credit Card on the website.
All banking information transmitted during the transaction carried out by bank card is submitted to the CIC cyberMUT secure data encryption system. We do not keep data relating to our customers' bank cards following payment. Milk confirms the order by sending an e-mail. Otherwise the customer will be informed by e-mail of the cancellation of his order.
The products purchased by the customer always travel at the risk of the latter:
- ALL OUR ORDERS ARE SENT AFTER VERIFICATION OF YOUR DELIVERY ADDRESS.
- THE DELIVERY TIME IS 2 TO 6 WORKING DAYS.
It is the responsibility of the customer or his principal to check the good condition of the goods upon receipt thereof. If necessary, the customer must mention the reservations necessary for delivery and inform the carrier within the following two days by registered letter. A copy of this letter should be sent to Milk for information. Milk cannot be held responsible for any delay in delivery beyond its control and linked to a delay in delivery on the part of the post office or the carrier in charge of the delivery of the order.
Milk skate will not be held responsible if the package is returned to us due to an incomplete address. The re-shipment costs will then be at the customer's expense.
The products offered on the site www.milkskate.com are delivered everywhere in metropolitan France, overseas territories, Corsica and Monaco and in the European Union. For specific requests contact us by e-mail.
In the event of non-conformity or defect concerning the products, the return of the latter can only be accepted for complete products (instructions, accessories, etc.) in their original packaging accompanied by the original invoice. If the non-conformity of the product is our responsibility, we will reimburse you for the return costs.
An exchange, a credit note or a refund will be made as soon as possible within a maximum period of 30 days after receipt of the package. No return of a recordable product such as CD, DVD, etc. will be accepted if it is not sealed in its original package.
6. Rights and withdrawal
In accordance with article L.121-20 of the Consumer Code, the consumer has a period of 15 clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, except, where applicable, return costs. If the order confirmation has not been issued, the withdrawal period is extended to three months from the date of receipt of the products by the customer. If in the meantime the order confirmation is issued, the deadline is again extended to seven days from the date of said confirmation.
Return of items can only be accepted for complete products (instructions, accessories, etc.) in their original packaging accompanied by the original invoice. An exchange, a credit note or a refund will be made as soon as possible within a maximum period of 30 days after receipt of the package.No recordable product return such as CD, DVD, etc ... will be accepted if it is not sealed in its original packaging.
- The costs incurred for the return of articles are exclusively the responsibility of the customer.
- Any non-compliant return cannot be processed and the return costs will be at your expense.
- No returns will be accepted on products on sale or in promotions!
7: Responsibilities and warranty
Milk could not be held responsible for the total or partial non-performance of its obligations in the event of Force Majeure such as natural disaster, total or partial strike in particular of the postal, transport or telecommunications services, war, fire, flood, the list being non-exhaustive.
All products purchased on the site www.milkskate.com benefit from the legal guarantee against hidden defects.
8: Right of access to personal information
In accordance with art 34 of the Data Protection Act, "you have the right to access, modify, rectify and delete data concerning you"
9: Company contact details and customer service
Milk SARL is registered with the Nantes RCS 479 437 840.
The head office :
4, rue de la paix
Phone: +33 (0) 2 51 86 28 27